Everything you need to know about orders, shipping, returns and our products. Can't find your answer? Reach out any time.
We ship worldwide. Most orders arrive within 5-7 business days. You'll receive a tracking link by email as soon as your order ships.
Yes — enjoy free worldwide shipping on orders over €15. Orders under €15 ship for a flat €3.99, delivered in 5-7 business days.
Head to our Track Order page and enter either your order number + email or your tracking number. You'll see the latest delivery status in real time.
We accept returns within 30 days of delivery on unworn items with tags attached. Returns within Europe are free.
Just reach out through our Contact page with your order number and we'll guide you through the steps.
Every product page has a size guide with measurements by age. If you're between sizes, we recommend sizing up — little ones grow fast!
Absolutely. We only stock pieces made with OEKO-TEX® certified fabrics and toys that meet the EN-71 European safety standard.
We're a curator, not a manufacturer. Every item is hand-picked and passes three checks — certified fabrics, safety standards, and a final parent test — before it reaches our shop.
We accept all major cards (Visa, Mastercard, American Express), plus PayPal, Klarna, Apple Pay and Google Pay — all processed securely at checkout.
Yes! Sign up to our newsletter and we'll email you code FIRST10 for 10% off your first order (one use, no minimum).
Still have a question? We're happy to help — get in touch.
